Follow these steps to allow us to gain remote support access to your computer:

  1. Please click on the appropriate link for your type of device. This will download a small program to your computer.
  2. Launch the downloaded program.
    It may be in your Downloads folder.
  3. Give the 9-digit number to your TechSN contact person.

When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed any more until you download and run the program again.